Withdrawal & Refund Policy

Withdrawal and refund policy. Available to withdraw — Only settled cash can be withdrawn. Funds committed to open orders are not available. Destination — Withdrawals are paid to a payment method that you have configured. Where a method requires an address or account details, they must be confirmed before submission. Review stages — Every request moves through Submitted, Security Verification, Under Review, Processing and Completed. The current stage, request reference, amount, destination, date, status and any fee are visible at all times in the Funding Center. Timing — Processing time depends on the payment method and is displayed on the method before you submit. Rejections — If a request is rejected, the reason is recorded on the request and the amount is returned to your available balance. Refunds — Deposits that cannot be applied to an account are returned to their source using the same payment method.